Airport Passenger Solutions
Our traveler assistance programs enable airports to execute protected, accessible, and exceptional trips. From assisting travelers with limited mobility to employing intelligent technology that enhances protection and circulation, we elevate each travel encounter.
Airport Services for Passenger Convenience
We provide professional airport support services designed to enhance passenger experience, safety and accessibility at every stage of the journey.
✅ Assistance for Passengers with Reduced Mobility (PRM)
✅ Security and baggage screening services
✅ Porterage and logistics services
✅ Cleaning and hygiene services
✅ Information and wayfinding support
Passenger Services and Technology
Technology plays a crucial role in delivering consistent, efficient and secure airport operations. We use barcode and beacon tracking to locate equipment quickly, optimise resources and improve response times.
✅ Internet of Things (IoT) systems for real-time surveillance of airport activities, including baggage handling, maintenance, and security
✅ Incorporating biometric recognition technologies for streamlined passenger identification and boarding
✅ Artificial intelligence and machine learning to optimise passenger movement in airports, minimising queues and prompting intervention
Hard Services-Centered FM Solutions
Inverness Airport – PRM Service Delivery
We recently deployed our specialized personnel to execute Passenger with Reduced Mobility Services (PRM) at Inverness Airport. We are dedicated to improving the travel encounter for Passengers with Reduced Mobility (PRM), concentrating on protection, client attention, and adherence with legal requirements, incorporating the Equality Act 2010 and pertinent regulations.
Inclusive Access and Support
We’re honored to have participated in facilitating the creation and introduction of the internationally-acknowledged Sunflower Lanyard Scheme. The program, a partnership established at Gatwick Airport in 2016, supports individuals with concealed disabilities in public areas like airports. A sunflower lanyard indicates to OCS staff and others that the person may require extra assistance, comprehension, or patience.
Sustainable Passenger Services
Environmental responsibility is central to our aviation operations. We reduce environmental impact while supporting airport ESG goals.
Accessible, inclusive support for all passengers: Accessibility services ensuring comfortable, barrier-free travel for passengers with mobility or disability needs.
Electric and hybrid vehicles for passenger and staff transfers: Low-emission transportation for passengers and staff across airport operations.
Airport waste reduction and recycling initiatives: Waste management and recycling programs that reduce landfill use and support sustainability.
